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Outsourcing Desktop Support |
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T E N Reasons |
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1. High Attrition rate . |
Job-hopping is very high in IT professional. They may leave without giving required notice. |
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2. Recruitment cycle time |
Recruiting suitable staff will take time, many times selected candidate may not report for duty |
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3. Right Person |
It is hard to get good candidates. IT professionals normally do not prefer to be an employee of non IT companies. This is due to work culture & to maintain employability in IT sector |
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4. Settling time |
Understanding your IT resources, setup, network/ database/ server/ mail/etc and Understanding users, problems, IT suppliers, AMC contracts, etc will take time for new staff |
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5. Multi skill |
Better utilization of IT resources requires specialization in hardware, networking, Servers, multi operating system, database, latest available technology, etc. It is rare to have all these skills in a person. Either you have to hire extra persons OR compromise with the performance |
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6. Standby Staff |
No service in case your staff goes on leave or suddenly leaves the job. There are chances of entire team leaving job in a short notice |
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7. Extra resource |
It is difficult to deploy extra staff in case of crisis like network problem, virus attach to all systems and temporary additional work |
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8. No Technology update |
Same setup, users and problems, Lower expectation / work demand, No challenging job. With this environment IT professional normally do not update their technology |
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9. Dependency |
You are fully dependent on a person/s, But not a professional team and organization |
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10. Option to change |
IT is a fast changing technology. It is difficult to change your IT staff when technology changes OR if your staffs are not up to organization’s expectation |
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